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Return & Limited Warranty Policy

 

Return Policy

At Patchworks, our No. 1 mission is to provide quality products and services and overall positive buying experiences for all customers. We proudly produce all of our products with premium materials and detailed craftsmanship. Please feel free to reach us for feedback or product concerns by contacting our Customer Service Team under the Support > Contact link on our homepage or email us at CS@patchworksonline.com

 

100% Customer Satisfaction or 30-Day Money-Back Guarantee

  • All Products purchased directly from Patchworks are covered by our 30-day Money Back Guarantee. This 30-day period begins on the date the item is marked delivered by the shipping carrier.
  • We do not provide exchanges. You may instead return any unwanted item(s) for a refund and place a new order for the desired item(s).
  • All Returned items must be in original condition with all parts, accessories, packaging, tags, and documents (manuals, invoice, etc.) enclosed.
  • Restocking Fees may be assessed*
  • All shipping and duties/customs fees outside the original Product purchase price will be deducted from the refund amount where applicable. Unless otherwise stated, refunds will be issued for merchandise only.
  • If customer returns any used or opened product(s), the customer will be refunded only up to 50% of the product’s price.
  • For items sold as a bundle/set, all items from the bundle/set must be returned to receive a full refund of the initial purchase price. Any discounted items from a bundle/set that are not returned will convert to a full-price purchase, and the order will be refunded accordingly.
  • Some purchases may be refunded without a return. Return-less refunds will be granted at our sole discretion.
  • If a return is required:
      • US Orders: For orders shipped to addresses within the United States, a prepaid return label will be provided to you along with instructions for shipping your item to us. (Please be advised - under no circumstances will Patchworks provide a refund for shipping costs incurred by customers who choose to purchase their own return shipping instead of using the provided prepaid label.
          • Refunds will be issued once we have received and inspected the returned item. We will notify you when your return has been processed.
          • For returns made within this 30-day period that are due to manufacturing defects or due to having received the wrong item, return shipping will be covered at our cost.
          • For returns for other reasons, the cost of return shipping may be deducted from refund total and a restocking fee may be assessed. See “Restocking Fee Schedule” below for more information.
          • Returns not shipped to us within 30 days of receiving prepaid label may be subject to a higher restocking fee, totaling up to 50% of total item cost.
              • Return packages will be considered “shipped” upon first scan by the carrier. (Typically, this will occur upon pickup of the package from your address, or when dropping off the package at the post office or with the designated carrier (UPS, FedEX, Canada Post, etc.) To avoid any issues, it is best to ship the item as soon as possible once your return is approved.
      • International Orders: For orders shipped to addresses outside the United States, customers who choose to return items for a refund will be responsible for purchasing their own return shipping, regardless of the reason for their return.
          • Prepaid return labels will not be issued for international returns. International customers who opt for a return may use the local carrier of their choice, but must use a trackable shipping method as they will be required to provide a tracking number for all returns.

Your refund will be processed as soon as we receive the returned product in accordance with this policy. Thank You!

 

*Restocking Fees:


A restocking fee is a percentage of the item’s price, depending on the type of item and its condition upon return. (Item price does not include shipping costs.)

 

Refunds of Shipping Costs & Restocking Fee Schedule

In general, refunds that are not due to product defects or other problems with your order will be for the product price only, excluding any applicable shipping charges. This includes:

  • Returns due to unauthorized purchases
  • Returns of items no longer needed/wanted
  • Returns of items claimed defective/non-functional when, upon inspection, the items are found to be in working order and free from defects
  • Returns of items whose listings are claimed to have presented inaccurate/misleading information (“item not as described”) when claims of inaccuracy are found to be unsubstantiated/the item is found to have been as-described in the listing at the time of purchase
  • For Amazon Purchases: When customer selects return reason “Item arrived too late,” if USPS/DHL/Canada Post, etc. tracking shows delivery before Amazon’s required “Deliver-By” date

Returns may be subject to restocking fees. Refer to the Restocking Fee Schedule below for more information:


Warranty Information

WHAT IS COVERED? Patchworks US (“Patchworks”) warrants that its products listed below (the “Product” or “Products”) will be free from defects in workmanship and materials under normal use for the period listed below (the “Limited Warranty Period”). Defects are defined as imperfections or flaws that are produced by a manufacturing error. Accidental drops, installation failures, normal wear and tear, etc. caused by the owner are not covered under this warranty.

30-Day Money Back Guarantee

  • All Products purchased directly from Patchworks are covered by our 30-day money back guarantee. See our Returns Policy for more information.

One Year Limited Warranty Period: One (1) Year from original purchase date

  • All Patchworks Products for electronic mobile devices unless otherwise stated

WHO IS COVERED? This limited warranty is non-transferrable and covers only the original end-user purchaser. An original or copy of a sales receipt from the original Patchworks authorized retailer is required for all warranty claims. This limited warranty does not cover products purchased from unauthorized retailers (including, without limitation, online 3rd party sellers who sell on auction sites). Online sales auction confirmations are NOT accepted for warranty verification.

WHAT IS NOT COVERED?

  • Normal wear and tear of Product use
  • Misuse, lack of care, mishandling, accident, abuse, or other abnormal use
  • Use of the Product other than for its intended purpose
  • Damage caused by improper or unauthorized repair or maintenance
  • Any Product that has been modified or altered
  • Any product that is not manufactured by Patchworks (including, without limitation, any non-Patchworks product that is used in connection with the Product)
  • Any Product that is not purchased from an Patchworks authorized retailer.

IMPORTANT NOTE: For purchases made on Amazon.com, eBay, or any other online marketplaces, the warranty mentioned herein may or may not qualify. Only products sold specifically by Official Patchworks online stores are covered by these warranties. Patchworks products sold by any other seller(s) on these platforms will not qualify.

WARNING ABOUT UNAUTHORIZED SELLERS

Many resellers who sell through Amazon.com or other online sites are not authorized retailers or resellers of Patchworks Products. When purchasing Patchworks Products it is important to note where the product is being “shipped from and sold by” which is stated in the header of each product listing. Warranties are only available for Patchworks Products sold by authorized sellers. Please contact Patchworks directly before you make your purchase if you are uncertain if you are purchasing from an authorized retailer.

WARRANTIES ARE NON-TRANSFERRABLE. SECOND-HAND ITEMS, INCLUDING SALES FROM WEBSITES SUCH AS EBAY AND CRAIGSLIST, ARE NOT COVERED BY PATCHWORKS WARRANTY.

How to make a warranty claim

Warranty claims must be made directly to Patchworks. Please do not send your Product directly to Patchworks without first contacting customer service, as this will only delay the process.

To begin a warranty claim, write your full name and the current date on a piece of paper and place your item near it. Take a quality photo of the item, focusing on the damaged area while being sure to capture your name and date in the photo as well. Next, email us with the following:

  • Your photo of the damaged item (showing your name and date as described above)
  • A copy of your purchase receipt or order number
  • A brief description of the issue
  • Your ship-to address and phone number
  • A full description of your case, including: Device type, full product name, and color.

Providing all of the information above will help expedite the review of your claim. Once Patchworks receives your Product, Patchworks will evaluate your claim (typically within 7-10 business days) to determine if the Product in question is covered by the applicable limited warranty. If Patchworks determines that there is a warranted defect in the Product, Patchworks will, in its sole option, remedy the defect as set forth below. Patchworks is not liable for Products that are damaged or lost in transit to Patchworks.

If your claim is approved and a return is required, you will be issued a prepaid label that you will be required to use to ship your item to Patchworks. Under no circumstances will a customer be reimbursed for shipping charges incurred if the customer pays to ship the item themselves rather than using the provided prepaid mailing label. Furthermore, customers will be responsible for customs fees, including, but not limited to, taxes, duties and brokerage where applicable.

For certain approved claims, a return will not be required and a refund will be issued, minus any extra fees paid for rushed/expedited shipping (original, non-expedited/standard shipping cost will be refunded where applicable). In instances where an order contains multiple items and a warranty claim is approved for only a part of the order, shipping may not be refunded/may be only partially refunded, at our discretion.

PLEASE NOTE: All products returned to Patchworks will be subject to review for authenticity. Claims for Products determined to be counterfeit will be denied or cancelled if approved prior to return shipment when upon inspection the item is determined to be counterfeit. Any counterfeit items shipped to Patchworks will be confiscated and turned over to our legal department for action. Counterfeit items will not be returned or replaced and consumers should seek restitution from their original place of purchase.

Sole and Exclusive Remedy

Your sole and exclusive remedy for a breach of this Limited Warranty, and Patchworks’s sole and entire liability is, at our option, to repair, replace, or provide a refund for the defective Product. If the Product was purchased directly from our online store, you may request a refund for the purchase price of the defective Product if your claim is submitted within 30 days of receipt of the item (beginning on the date the Product is marked delivered by the carrier). Repair or replacement shall be made at Patchworks’s expense. Patchworks reserves the right to send you a replacement Product that is the same or of a similar style or a substitute equivalent that may not be of like kind (depending on availability). Replacement Products will be furnished only on an exchange basis. Replacement Products are warranted (as specified above) for the remainder of the original applicable Product Limited Warranty Period.

Limitation of Liability

In no event shall Patchworks or its authorized suppliers be liable to you or any third party for any indirect, incidental, consequential, special, or exemplary damages arising out of the use of the Product, including, without limitation, property damage, loss of value of the Product or any third party products that are used in or with the Product, or loss of use of the Product or any third party products that are used in or with the Product, even if Patchworks has been advised of the possibility of such damages.

Patchworks accepts no liability for any damage or destruction to consumer electronics devices or other personal property used with our products, including, without limitation, laptops, cell phones, smartphones, tablets, MP3 players or handheld devices, or any loss of data contained in the aforementioned devices. Notwithstanding any damages that you might incur for any reason whatsoever (including, without limitation, all damages referenced herein and all direct or general damages in contract, tort (including negligence) or otherwise), the entire liability of Patchworks and any of its authorized suppliers shall be limited to the amount actually paid by you for the Product. Some States and/or jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

*** NO SALE OR PROMOTIONAL ITEMS will be eligible for Returns, Exchanges, and/or Warranties.

Glass Replacement Policy

HOW DOES IT WORK? Whether you’ve experienced an installation error resulting in bubbles or lifting or your screen protector has become scratched, cracked, or shattered protecting your phone, Patchworks now offers 50% off replacements† for any reason for one full year with each glass screen protector, back glass protector, or camera shield purchase!

This discount is non-transferrable and covers only the original end-user purchaser. An original or copy of a sales receipt from the original Patchworks authorized retailer is required to redeem discount. This policy does not cover products purchased from unauthorized retailers (including, without limitation, online 3rd party sellers who sell on auction sites). Online sales auction confirmations will NOT be accepted as sales receipts. This policy covers the following products:

  • All tempered glass products including screen protectors, back glass protectors, and camera protectors. (Reflection and all other phone cases excluded.)

WHO IS COVERED? This limited warranty is non-transferrable and covers only the original end-user purchaser. An original or copy of a sales receipt from the original Patchworks authorized retailer is required for all warranty claims. This limited warranty does not cover products purchased from unauthorized retailers (including, without limitation, online 3rd party sellers who sell on auction sites). Online sales auction confirmations are NOT accepted for warranty verification.

†50% off MSRP price.

HOW TO REDEEM: Fill out the RMA form below and return your old screen protector to us (instructions will be provided once form is submitted) to take advantage of our low-cost replacement program. Returned packages must be postmarked within one year of original purchase to qualify for discount. More information at the form link below:

Glass Replacement RMA Form

Click here to complete the RMA form. Please print and include the RMA form with your return package.

  

*Shipping is included and covered ONLY with domestic USPS First Class Mail. No other methods will be covered, including First Class International.

**Glass Replacement Discount Program Effective 4/21/2020. All promotions and programs are subject to change without prior notice. Program Offers are available only while supplies last.

**Cannot be combined with any other offers or promotional codes.