Patchworks’ No. 1 mission is to satisfy our customers’ demand. We are proud to present our products made by high-quality workmanship and hardworking efforts poured into the whole processes of production and supply.
If, for whatever reason, you are not satisfy with our products, you may return the products to us within 30 days, based on sending date, from your purchase date subject to conditions below for refund or exchange:
1. Prior to shipping for return, please contact us through “Contact” menu and select “Return and Exchange” option on the first question. Your reason for return or any kind of feedback is very important for us to make better products.
2. Your products must be purchased directly from Patchworks Online Shop at patchworks.us. Return of purchase from any other online or offline retail shops must be inquired at the original purchasing sites.
3. All returned items must be in the original condition with all parts, contents and documents(manuals, invoice, etc.) in the package upon our receipt of returned shipment. There will be a minimum of $5.00 charge deducted from your refund amount if there is any of content missing.
4. All charges related shipping and duty other than the original price of products will be deducted from the refund amount if there is any. Solely the price of your purchased item(s) will be refunded.
5. Return shipping is at buyer’s cost.
6. Purchase of products on clearance sale is not refundable.
7. Gift cards or coupons are not refundable.
8. For any defects, we will be responsible for shipping cost for return.
We highly recommend using insured, trackable shipping for returns as we are not responsible for any lost or damaged items on return shipping. Please provide us, via email, the tracking number as soon as it’s available.